Return & Exchange
We want you to love every surprise from Jolly Toy Box! If something isn’t quite right, here’s how we can help:
Returns
Due to the nature of blind box toys (sealed mystery items), we do not accept returns based on opened items or receiving a duplicate figure. All sales are final once opened.
Exchanges
We only accept exchanges if the product arrives damaged or defective. Please contact us within 7 days of delivery with your order number and a photo of the issue.
How to Request an Exchange
Email us at [email protected]
Include your order number, description of the problem, and clear photos
Our team will respond within 2 business days
Important Notes
Items must be unused and in original packaging
We do not cover return shipping unless the item is faulty
No refunds or exchanges for buyer’s remorse or opened blind boxes
Thank you for understanding the magic (and mystery) behind blind box collecting!